While we mock those users, the simple fact is they haven’t necessarily failed, something failed them.
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Read Write Web
No, you’re wrong, and nothing could be further from the truth.
The web is not a welfare state. Users pay no web taxes, surrender no rights to developers, and have no expectation of representation, protection, or support.
Developers pay attention to user feedback at their discretion, because on paper, users collectively decide which ventures become successful and which ventures fail. This is the social contract that governs the online world.
Demagoguery abets us little. How many productive hours were lost to users idiotically opening malicious email attachments and blithely forwarding them to co-workers? We need more better-educated, more intelligent users, and dumbed-down designs present no incentive for users to wise up.
Users are and have always been on their own for learning how things work. We haven’t failed people who can’t grasp the address bar—they have failed themselves. We only fail them when we begin catering to their shortcomings.